We ship from Unit 2 / 19 Expo Court, Ashmore QLD 4214. Most stock is held in our Ashmore warehouse.

• Orders are usually dispatched within 1 business day.
• If an item needs to be sourced, dispatch may take 1–3 business days — we will contact you if there is a delay.
• Typical transit: Sydney, Melbourne and Brisbane 1–2 business days; Perth 3–5 business days; other metro/regional areas 2–5 business days.
• Remote locations can take 8–15 business days.

Delivery estimates are guides only — carriers, weather and stock availability can affect timing.

Orders under $250 (inc-GST): standard delivery from $16.50 (exact rate depends on destination and is shown at checkout). Faster/express options are also available at checkout.

Free shipping: on orders of $250+ (inc-GST) via Standard Delivery within Australia. Not every product qualifies — bulky, heavy or special-handling items may still incur freight. Add items to your cart and proceed to checkout to see the exact freight charge before you pay.

Free shipping applies to Australian delivery addresses only.

We use a combination of carriers including Australia Post (including Express Post), Direct Freight, Fastway and TNT. We choose the best option for your parcel based on size, weight and destination. Your own courier can be used by arrangement.

• PO Boxes: yes — Australia Post delivery to PO boxes is supported. Your billing address must include a street address and landline where required.
• Parcel lockers: yes, but we will contact you to verify your order and identity (photo ID may be required). Parcel lockers carry higher fraud risk — an alternative street address is preferred where possible.

Tracking details are emailed when your order ships. Please track your parcel and ensure someone can receive it.

If you are not home when the carrier calls, a card will be left — collect from the post office or contact the courier to re-deliver or hold at a depot. We are not responsible for delays caused by incorrect addresses or failed delivery attempts.

Collect from our Ashmore showroom/warehouse when offered at checkout. Wait for our ready-for-pickup notification, bring photo ID and your order reference, and call before visiting. Not all lines are available for same-day collection.

We primarily serve Australia. Limited international shipping may be available — contact us first for a freight quote. You are responsible for import duties, taxes and local restrictions.

Free or promotional shipping to New Zealand (where offered) depends on order total and weight; heavy lines may be excluded or require a revised quote.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This policy does not limit those rights. See also our Terms & Conditions.

• You have up to 14 days from delivery to notify us you have changed your mind.
• Email [email protected] to request a return.
• You then have 5 days to post the item — photograph your Australia Post receipt and email it through.
• We reimburse up to $20 return postage on approved change-of-mind returns.
• Goods must be unused and in resaleable condition with original packaging. Opened, used, incomplete or damaged items cannot be accepted.
• After inspection we issue a credit or refund to your original payment method.

Special orders, cut cable, consumables and custom items are generally excluded. Cancellations more than 14 days before an agreed delivery date may incur a restocking fee — contact us to discuss.

Inspect goods on arrival. Within 7 days of receipt, notify us in writing if goods are damaged in transit, not what you ordered, or materially different from what was agreed.

Keep all packaging and take photos — this helps carrier and warranty claims. If you do not notify us within 7 days, you may be deemed to have accepted the delivery (subject to your ACL rights for latent faults).

Dead on arrival (DOA): if an item is faulty on arrival, Sintech covers return and replacement freight. If testing shows no fault, return freight may be charged.

Contact the manufacturer first where practical — they can often troubleshoot without a return. For returns to Sintech:

1. Call 07 5531 1991 or email [email protected] to obtain a Return Authorisation (RA) number.
2. Pack goods securely in original packaging where possible.
3. Send to:
   Sintech Lighting (RA NUMBER)
   Unit 2 / 19 Expo Court
   Ashmore QLD 4214
4. Include a copy of your tax invoice / receipt.

Return freight to us is normally the customer’s cost unless the item is DOA or we have agreed otherwise. Outbound replacement freight on approved warranty claims is covered by Sintech.

Many products carry a manufacturer replacement warranty (commonly 1–3 years depending on brand and product type — check the product page or packaging). Warranty applies when the product is used as intended, installed correctly, and within published specifications.

Misuse, incorrect installation, environmental damage outside rated IP/usage, or unauthorised modification can void warranty. Your ACL rights remain for consumer guarantees regardless of any stated warranty period.

For Havit, CLA and other branded lines, contact us and we will coordinate with the manufacturer or authorised service agent.

Most lighting products require installation by a licensed electrician unless the product is explicitly marked DIY. Do not install mains-voltage fittings yourself if you are not qualified. Incorrect installation can void warranty and create safety risks.

• Sintech Lighting (Krushaw Pty Ltd)
• Unit 2 / 19 Expo Court, Ashmore QLD 4214
• Phone: 07 5531 1991
• Email: [email protected]